Joseph Candava

Responsible for improving and maintaining systems at the software level while assisting staff with IT troubleshooting and Microsoft Dynamics 365 configuration.

• Architected and produced Microsoft Business Central extensions using AL and VS Code to introduce new fields and custom report layouts.
• Optimised Power BI compatibility by introducing specialised fields for data reporting and analysis.
• Managed Microsoft 365 Admin Center, including licence assignment, domain joins, and Entra/Intune account resolution.
• Utilised Microsoft PowerShell cmdlets to manage Azure objects responsibly and efficiently.
• Configured Job Queue automations to process Sales Orders, dispatch overdue invoice reminders, and refresh Power BI role centre widgets.
• Resolved complex HelpDesk tickets via Atlassian Jira, FreshDesk, and Microsoft Planner, including device recovery from power outages.
• Supported remote collaboration and troubleshooting using Zoom, Teams, TeamViewer, and AnyDesk.

Recreated websites in custom code and gained first-hand experience with Agile methodologies.

• Developed and refined frontend code for various web projects, ensuring high-quality user interfaces.
• Collaborated in an Agile environment using Kanban boards and participating in sprint cycles.
• Gained practical experience in responsive design and modern web standards.

Assisted education faculty with IT issues using a troubleshooting ticketing system.

• Provided technical support for hardware and software issues across the faculty.
• Managed and resolved support tickets in a timely manner to maintain operational efficiency.
• Gained foundational experience in enterprise IT support and user communication.