Joseph Candava

After working as an IT administrator, I can be able to effectively organise Microsoft 365 Admin Center accounts, be able to perform a domain join, be able to grant/revoke permissions pertaining to company sensitive documents, be able to resolve account issues via Microsoft Intune/Entra and be able to assign licenses to staff members and manage Microsoft Azure objects using Microsoft Powershell commandlets in a timely, responsible manner.

I can also be able to document configurations through the use of note-taking software like Microsoft OneNote, so that they can be easily referred to other IT staff and be able to check upon the facts which can be used to improve troubleshooting efforts towards resolving complex problems. (network configurations, hardware configurations, SAAS configurations, etc.)

After working as a developer on Microsoft Business Central, I can be able to produce extensions tailored to introducing Power Bi compatible new fields, introduce existing and new fields to custom report layouts, be able to troubleshoot staff member usage with Microsoft Business Central in deeper detail and be able to ease the overall user experience through these means mentioned above. (using AL with Microsoft VS Code and amongst other IDE extensions in combination to deploy, test, troubleshoot and produce extensions responsibly.)

After first hand experience working in LASER Corporation Holdings Pty Ltd, I am capable of dealing with day-to-day pressures of staff member requirements as they face challenges interacting with the general public over the phone, in-person, and through meetings remotely through software such as Zoom, Microsoft Teams, Google Meeting, Slack, and be able to troubleshoot IT problems using TeamViewer, AnyDesk, Microsoft QuickSupport, and communicate effectively through carefully explaining and through extensive use of screenshot programs to better make users better aware of the programs and platforms that they use daily.

I can be able to resolve HelpDesk tickets from Atlassian Jira, FreshDesk and Microsoft Planner effectively and escalate difficult issues to the platform's corresponding Support as well as research relevant documentation and forums so that experts are better made aware of the challenges users experience with IT related problems such as recovering IT devices from unplanned on-site power outages.

In my never-ending lifelong commitment to learning technology, I would like to able to produce attractive software that is engaging and exciting, the overall productivity and enjoyment of many workplace environments can improve.